Refund policy. Refund & Return Policy for ordibaStore
At ordibaStore, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be:
Unused, unworn, and in the same condition that you received it.
In its original packaging with all tags attached.
Accompanied by the receipt or proof of purchase.
2. How to Initiate a Return
Contact our customer support team at moneyrainad@gmail.com or call us at +44 7446 102806 with your order number and the reason for the return.
If your return is accepted, we will send you instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping Costs & Fees
Defective or Damaged Items (Merchant Error): If the item is damaged, defective, or incorrect upon arrival, ordibaStore will cover the cost of return shipping. Please contact us immediately with photos of the damaged item.
Change of Mind / Customer Discretion: If you are returning an item due to a change of mind or personal preference, the customer is responsible for paying the return shipping costs.
Restocking Fees: We do not charge any restocking fees.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
Approved Refunds: If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.
Certain types of items cannot be returned:
Perishable goods (such as food, flowers, or plants).
Personal care products (such as beauty or sanitary items).
Digital products or downloadable software.
Gift cards and final sale items.
For any questions regarding returns, refunds, or exchanges, please reach out to us:
Store Name: ordibaStore
Email: moneyrainad@gmail.com
Phone: +44 7446 102806
Physical Address: ordibaStore 87 Victoria Street Gloucester, GL1 4EP Gloucestershire, United Kingdom
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